Member Support

Membership and Password Questions

Having login and password problems?

Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can look up your account information.

How do I cancel?

1. If you wish to cancel and know your subscription number and username click here.
   
2. You wish to cancel & have forgotten your subscription number and username click here.
   

The movie downloads hang, they do not download completely:

You need to delete your browser cache. Look under your browser's help file to learn how to do this.

How do I look up my account information?

Click here to look up your account information. This will allow you to view your account information, or cancel your account. If you cannot cancel using this option, please fill in the customer support form with as much information as possible, and submit it to CCBill.